FAQ – Frequently asked questions

The most reliable way is to look at the remote you already have: the brand and the reference are printed on the back or inside the case, next to the battery. The frequency — 433 MHz or 868 MHz — is often printed there too.

If you are unsure, send us a photograph of the back of the remote and, if you can, of the motor or the control panel, to info@systems4gates.com. We will tell you which model matches before you order.

The reference is printed on the board itself, usually near the terminal block or the transformer. A sharp photograph of the whole board, with the cover open, is almost always enough for us to identify it.

Send it to info@systems4gates.com along with the make of the motor, and we will check whether we have the genuine part or a compatible equivalent.

Yes. If you are an installer, a maintenance company or a business in the sector, write to info@systems4gates.com with the references and quantities you are interested in.

Typical times are 2 to 5 working days within the European Union and the United Kingdom, and 4 to 5 working days to the Gulf states and North Africa.

Deliveries are handled by a courier company, so we cannot guarantee a precise date. Outside the European Union these times do not include clearance by the destination country’s customs, which is outside our control. If a delivery is running late, contact us and we will take it up with the carrier.

Delivery is free on orders over €160 within the European Union, Ireland included. Below that amount, and for every order to the United Kingdom, the Gulf states and North Africa, the charge is shown in the basket before you confirm: it depends on the destination. We ship with DHL Express and UPS. Product prices are shown in euros.

Within the European Union, no: the price already includes VAT at the rate of your country.

For deliveries to the United Kingdom, the Gulf states and North Africa, you are the importer. Import VAT, customs duty and any clearance charge are payable by you to the carrier or the authorities of your country, and are not included in the price or the delivery charge. We are not registered for VAT in the United Kingdom, which is why we do not accept UK orders below £135 in value.

You can check the state of your order from the Order tracking page. If you are unsure about anything, write to us quoting your order number.

Check the parcel before signing the delivery note. If the packaging is open, damaged or broken and the product inside is damaged, refuse the parcel and write the reservation on the carrier’s document (for example: “parcel refused, opened / in poor condition”).

Then tell us as soon as you can at info@systems4gates.com so that we can deal with the claim.

Two payment methods are available:

• Card: payment is secured by SSL and made directly with the bank. We never see your card number and do not store it.
• Bank transfer: the order is registered and held. It is only processed once the transfer reaches us, and it is cancelled if we do not receive it within 7 days.

Yes. You have 14 calendar days from receiving your order to cancel it, without giving a reason.

Write to info@systems4gates.com quoting your order number. We reply within 48 working hours with the instructions and the return address. The product must come back complete, in perfect condition and in its original packaging.

The full detail is on the Warranty and returns page.

Where you cancel or exchange a product for your own convenience, the return postage is at your expense. Where the product is faulty, not as described or different from the one ordered, Systems4Gates pays the return costs and refunds them on presentation of the postage receipt.

Once the return has reached us and been checked, the refund is made within 14 days, using the same payment method you used to buy, unless we agree otherwise.

Customers in the European Union have the two-year legal guarantee of conformity provided by EU law. Customers in the United Kingdom have their statutory rights under the Consumer Rights Act 2015, including the right to reject faulty goods within 30 days of delivery.

On top of that we offer a commercial warranty of 2 years on all products and 1 year on remote controls, running from the dispatch of the product. It covers the replacement or repair of parts with a manufacturing or material defect.

The commercial warranty does not cover batteries and consumables, abnormal use or use that does not follow the manual, faults appearing after work by an unapproved repairer, or damage from an external event — water, heat, sunlight, a fall, an impact or excessive pressure.

These exclusions do not affect your statutory rights.

Send your request to info@systems4gates.com, describing the fault precisely and attaching a copy of the purchase invoice. After examining it we decide whether the faulty equipment is repaired or replaced.